Privacy Policy for Behind The Sofa - Cleaning Services LTD

Your privacy is important to us. This policy explains what data we collect and how we protect it.

At Behind The Sofa - Cleaning Services LTD, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at behindthesofacleaning.com, use our services, or interact with us. This policy is aligned with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws applicable in the United Kingdom.

1. Effective Date

This Privacy Policy is effective as of 25 May 2024.

2. Introduction: Our Commitment to Your Privacy

Behind The Sofa - Cleaning Services LTD is a professional cleaning service operating in Burnley and Padiham, England, with our registered office at 18 Hill Street, Padiham, Burnley, England, BB12 7AW. We understand the importance of your personal data and are dedicated to processing it responsibly and with transparency. This policy describes our practices regarding the collection, use, and protection of your personal information.

3. Information We Collect

We collect various types of information to provide and improve our services to you:

3.1 Personal Data

This includes information you voluntarily provide to us, such as:

• Contact Information: Name, email address, phone number, and postal address when you fill out contact forms, request a quote, or book a service.
• Service Details: Information related to your cleaning service requirements, property details (e.g., number of rooms, specific cleaning needs), and preferred service times.
• Payment Information: While we do not store full payment card details on our servers, we may process transactions through secure third-party payment processors. We may collect minimal transaction identifiers.
• Correspondence: Records of any communications you have with us via email, phone, or other channels.

3.2 Non-Personal Data

This includes information that cannot be used to identify you personally:

• Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand website traffic and improve user experience.
• Device Data: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.

4. How We Use Your Information

We use the collected data for various purposes, primarily to:

• Provide and Maintain Our Services: Fulfill cleaning service requests, schedule appointments, and manage your bookings.
• Respond to Inquiries: Provide quotes, answer your questions, and offer customer support.
• Improve Our Services: Analyze website usage and feedback to enhance our service offerings, website functionality, and overall customer experience.
• Communication: Send service confirmations, updates, reminders, and relevant information about our services. You can opt out of marketing communications at any time.
• Billing and Payments: Process payments for services rendered.
• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Sharing and Third Parties

Behind The Sofa - Cleaning Services LTD respects your privacy. We do not sell, trade, rent, or otherwise transfer your Personal Data to outside parties except in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, analytics providers, and scheduling software. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred as part of the transaction. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.

We ensure that any third parties who handle your data comply with UK GDPR and process it securely.

6. Data Security

The security of your data is paramount to us. We implement robust technical and organizational measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: Using SSL/TLS encryption for data transmission on our website.
• Access Control: Restricting access to Personal Data to only those employees, contractors, and agents who need to know that information in order to process it for us.
• Regular Audits: Conducting regular reviews of our data collection, storage, and processing practices.
• Secure Infrastructure: Utilizing reputable cloud hosting providers with strong security protocols.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Data Protection Rights Under UK GDPR

In accordance with UK GDPR, you have the following rights regarding your Personal Data:

• The Right to Access: You have the right to request copies of your Personal Data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your Personal Data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided in Section 9.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small data files placed on your device. We use them for:

• Essential Functionality: To ensure the website works correctly.
• Analytics: To understand how visitors interact with our website, helping us improve its design and content.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information, please refer to your browser's help section or settings.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. How to Contact Us

If you have any questions about this Privacy Policy, your Personal Data, or if you would like to exercise any of your data protection rights, please do not hesitate to contact our Data Protection Officer:

We are here to ensure your data is handled with the utmost care and in compliance with all relevant regulations.